Return Policy
Return Policy
Thank you for shopping at Lampluxo. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns according to the terms outlined below.
1. Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
• The item must be returned within [30] days from the date of purchase.
• The product must be in unused, unwashed, and resalable condition with all original packaging and labels intact.
• Certain items (such as personal care products, clearance items, or custom-made products) may not be eligible for return. Please check product descriptions for any specific exclusions.
2. How to Return an Item
To initiate a return, please follow these steps:
1. Contact Us: Email us at (info@lampluxo.com) or call us at [017620528334] within [30] days of receiving the item to request a return authorization.
2. Return Authorization: Once we confirm your eligibility for a return, we will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
3. Shipping the Item: Carefully pack the item in its original packaging and include a copy of your order receipt. Ship the item to the address provided in the return authorization email. The return shipping cost will be your responsibility unless the return is due to our error (e.g., damaged or incorrect item).
3. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
• Personalized or custom-made products
• Clearance, sale, or discounted items
• Gift cards and downloadable products
• Health and hygiene products (e.g., opened beauty products, underwear, etc.)
Please carefully check the product page for any specific exclusions before making your purchase.
4. Refunds and Exchanges
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved:
• Refunds: Your refund will be issued to the original payment method used for the purchase. The processing time for refunds may vary depending on your payment provider, but it typically takes [X] business days.
• Exchanges: If you would like to exchange an item for a different size or color, please indicate this when requesting your return. Depending on availability, we will send the replacement item. If the item is unavailable, a refund will be issued.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [Your email address] within [X] days of receiving the product. We will arrange for a replacement or full refund, depending on the circumstances. Please provide photos of the damaged or defective item to assist us in processing your request.
6. Return Shipping Costs
• If the return is due to our error (e.g., incorrect or damaged item), we will cover the return shipping costs.
• If you are returning an item for any other reason (e.g., change of mind), you will be responsible for the return shipping costs.
7. Late or Missing Refunds
If you haven’t received your refund after [X] business days, please check with your payment provider or bank. If you’ve done this and still have not received your refund, please contact us at [Your email address].
8. Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us:
Email: [info@lampluxo.com]
Business Hours:8:30 18:00