Sales Policy

Sales Policy

Thank you for shopping at Lampluxo. This Sales Policy outlines the terms and conditions that govern the purchasing process, including product availability, pricing, and payment methods. By purchasing from our store, you agree to the terms set forth below.

1. Product Availability

We strive to maintain accurate inventory and product availability on our website. However, we cannot guarantee that all products listed on our website will be in stock at all times. If an item is out of stock or unavailable, we will notify you as soon as possible and offer alternatives or a full refund.

2. Order Processing

Once your order is placed, we will begin processing it immediately. Orders are typically processed within [X] business days, excluding weekends and holidays. You will receive an email notification once your order has been shipped. Please ensure that the shipping and billing information provided is accurate to avoid any delays.

3. Pricing and Payments

Prices listed on our website are in [Your Currency] and are subject to change without notice. The total price of your order will be calculated at checkout, including any applicable taxes and shipping fees. Payments are securely processed through our third-party payment providers.

We accept the following payment methods:

4. Shipping and Delivery

We offer various shipping options to meet your needs. Shipping costs are calculated at checkout based on the delivery method and destination. Delivery times vary depending on the shipping method selected and your location.

Once your order has been shipped, you will receive tracking information via email. Please note that shipping times are estimates and may vary due to factors such as weather, customs, and carrier delays.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a return and exchange policy, subject to the following conditions:

For more details on how to return or exchange items, please refer to our [Return and Refund Policy].

6. Refunds

If your return is approved, a refund will be processed to your original payment method. Refunds typically take [X] business days to appear on your account, depending on your payment provider.

Please note that shipping fees are non-refundable, and you are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped).

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within [X] days of receiving the item. We will arrange for a replacement or refund, depending on the circumstances. Please provide photos of the damaged item to assist in processing your request.

8. Cancellations

Orders can be canceled within [X] hours after placement. After that period, we may no longer be able to cancel the order as it may have already been processed or shipped. To request a cancellation, please contact our customer service team as soon as possible.

9. Customer Service

If you have any questions or need assistance regarding your order, please feel free to reach out to our customer service team:

Email: info.qlampluxo.com